Farmer’s Table - Smithfield

Went in and got a double Farmhouse burger with tots. About the 3 bite into the burger I realized the texture was off. It was crispy cooked on the outside but not so much on the inside. It was raw, and even had some bloody juice still in it. I called and talked to the manager and explained my burger was severely undercooked. And requested a refund. He insured me they cook all their burgers to well done. I asked if he was cooking frozen patties. As a cook myself I know by doing so, the out side will appear to be cooked and well done but the inside won’t be cooked at all. He then told me yes he had to take a pack out of the freezer. Not safe, not cool. You’re going to make someone severely sick. I would have rather they said unfortunately we don’t have any patties right now and order something else then to attempt to pull this off. At the very least over cook the darn thing and check to make sure. While he gave me my refund, they get at least a 4 for customer service. But this should have never happened in the first place. Slow down, do it right, do it safely or just don’t do it at all.