Pleasant City Wood Fired Grille - Shelby

I want to start this review by saying the small issue we had here would not deter us from coming here again. Our server’s name was Wendy and she was incredible! We ordered wings, the city salad with grilled chicken, and a fried chicken wrap with bacon. The food came out promptly and was fresh! The city salad had plenty of chicken and dressing as well (it was a dark vinaigrette). They have Pepsi products to drink (which I wasn’t thrilled since I am an avid Sprite drinker). Read more to see our “small” issue… As my son was eating the wings, he noticed an incredibly long black hair on the wings. However l, he noticed it 2 seconds too late and the hair found its way into his mouth…. I didn’t want to make too big of a deal as there were multiple other people eating around us. I brought this to Wendy’s attention and she appeared to be mortified. She immediately said she would go and grab the manager. Maybe less than a minute later, Wendy came back to the table and told us our meal was taken care of. Not just my son’s meal, which had the issue but our entire meal. She handled this very professionally and I could tell she was genuinely embarrassed. In fact, she said she was heartbroken for my son because she could tell he was really enjoying the flavor of the Cholula wings. As I said above, this small issue would not deter us from coming back to this location. The staff was friendly. The food was incredible and honestly, the prices were very reasonable. Wendy is one of the best waitresses we’ve had on our entire vacation in North Carolina.