Wall Street Bar & Grill - Midland

A total mess from a customer service standpoint. Walk in, no host, no one taking names for seating, giving anyone an idea of how long the wait will be, just a notebook that people (some, not all) assume they sign into. Occasionally a server will check the list, then pick some random person/group to seat. Being a party of 1, I watched several parties that arrived after me get seated. No rhyme or reason to the process, not a good first impression. 30+ minutes to get seated, and being a busy place, I understand, but at least have someone keep those who are waiting at least a little informed. Server taking my order is pleasant and friendly, order a glass of wine, takes forever, blames the bartender for being slow. I order food, I’m asked “salad and bread?”, said in a way that I believe many would think it comes with the meal, so I didn’t ask. I order, told I can substitute the offered side, no up charge mentioned. Food arrives, a little slow, but tolerable. I had quail, and as noted in the rating, food was a solid 4. Get the check, and there is a 5 dollar charge for salad (for one person, a small bowl of lettuce, tomatoes, and dressing), a 2 dollar charge for side dish, and, I’m charged for a more expensive glass of wine. I bring it to the server’s attention, he blames it being noisy and hard to hear properly, and adjusts the bill for the wine. A classic example how poor service, apart from the food, start to finish, will definitely keep me from returning.