EVO Entertainment + EVX + IMAX® - Kyle - Kyle

Manager Melissa is a complete liar & fraudulently charged my credit card while lying that she hadn’t. It seems we are the anomaly experience at this location alas, 2 starts is being generous. Our visit started being told they no longer have the Grub&Game deal. Their bowling screens still advertise it. After ordering our food with the bartender, we never saw her again. The chicken tenders appeared either overcooked or cooked in old oil. I was later told my Melissa, “maybe your kids shouldn’t order it.” We asked and were told they would be made again. They came out looking the same. We then asked for a burger substitution. From order time to burger delivery was 45 minutes! Smash burgers were greasy, but I digress. After we ate, I asked for my $10 tip to be removed, AT LEAST. The manager, Melissa, came back and told me she comped our entire meal. I asked for a copy of my refund receipt since I had already paid. She handed me the exact copy of my paid for receipt. The then LIED to me that it was the refund receipt until I showed her I had a picture of that EXACT receipt. Melissa then brought a receipt that showed our meal “COMPED” but not refunded. Again LYING!!! I then asked for the other manager on site. When an employee called for him over the radio, I walked by Melissa who radioed “Diego is unavailable.” Again, LYING!!! Diego listened to my concerns and offered us free bowling; as we had planned to pay to bowl but my husband was decided we would not spend another penny at this establishment. Diego was kind and empathetic. Despite all the time we wasted, we did have fun bowling, and I look forward to speaking to the GM, AJ about our unfortunate incident.