Chuck’s Roadhouse Bar & Grill - Huntsville

All I have to say is, if there is a zero star, I will choose it. It’s our first time here and we are totally disappointed with the food and service. First, we sit at table for more than 40 mins, we are sure, we checked the time, to get our terrible food. People came after us who was sitting near us get their food before us. Second, the waiter is overly confident. She came here and ordered for six of us but not wrote any thing down and left, the end up with missing 3 items. Third, one of us ordered a medium steak, and they bring a well done steak, and for the second time, they bring an almost rare steak. Then another of our friend order a medium rare steak and get a medium steak with burnt bacon around it . The third person get a totally burnt rib. The last person found a hair in the fries while he is eating. The pasta is like frozen food from Walmart. I can not imagine how the restaurant can still open with this kind of service and food quality. There is no right communication between the server and the kitchen. The manager is here but he solved not even one problem. I think I will call the food safety department to check this place.