Boston Pizza is a renowned casual dining restaurant chain that has become a favorite destination for pizza lovers and food enthusiasts alike. Established with a commitment to delivering high-quality, delicious meals, Boston Pizza offers an extensive menu featuring a wide variety of gourmet pizzas, pasta dishes, burgers, and salads. Each location boasts a vibrant and welcoming atmosphere, making it an ideal spot for families, friends, and sports enthusiasts to gather and enjoy a meal together.
In addition to its mouthwatering food offerings, Boston Pizza is known for its exceptional customer service, ensuring that every guest feels valued and satisfied. The restaurant also features a full bar, providing a selection of beers, wines, and cocktails to complement any meal. With a focus on community involvement and support, Boston Pizza actively participates in local events and charities, reinforcing its commitment to being a socially responsible business. Whether dining in or taking out, Boston Pizza strives to create memorable dining experiences for all.
The restaurant is specialty is that it is a 🍲 Pizza restaurant
Went in last night Saturday Sept 20th, 2024. Had a meal in the lounge, and ordered another meal (carnivore pasta) to-go for lunch today at my work site. Opened it up at lunch to find my server had rang in a jambalaya fettuccine. Great, I’m allergic to shrimp. Took it in completely untouched after work looking for a refund, only to find a very unsympathetic manager tell me they don’t offer refunds. I get it, policy. But hey they can offer me store credit for the amount but only redeemable at this particular location. It’s High Level, everyone here is here for work and I’m leaving back home tomorrow. The rest of the interaction went as follows: “Can I get a gift card that’s good for all Boston Pizza locations?” “No..only this location” “That doesn’t work for me. I’m leaving tomorrow.” “I can order you something to eat right now.” “I’m not hungry right now (it’s 3:00pm) and I have dinner plans” “Sorry that’s our policy.” I eventually got her to go talk to “her supervisor” and she came back a few minutes later with a $25 gift card supposedly good for all locations. Unbelievable. I get mistakes happen, and I don’t blame the server all that much. But I ordered one thing, and was given something else THAT COULD HARM ME. Un- -believable. A situation like this should result in a FULL REFUND no questions asked. With crappy service like this becoming the norm, it’s no wonder why people go to the media with stories like this. Next time I’m in High Level for work, I will absolutely not be going back.
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