The Keg Steakhouse + Bar - Grande Prairie - Grande Prairie

So I am a bit of a food snob. Ive lived in big Metropolitan areas like Montréal and have some pretty high standards for cuisine. I generally shy away from chains as they almost always disappoint. I went to The Keg a few times as a young person with my parents in Saskatoon , but don’t remember much about it. That said, I’ve heard so many people rave about it that I decided for our 15th wedding anniversary to give it a try. I made a reservation 2 weeks before the date. I confirmed it and also noted this was a special occasion. When we arrived 10 minutes early, we were taken downstairs and seated at a high table for 8 right next to the bar!!! It was loud with blender going and had the atmospheric tilt of a round of beers with the boys after a game. I was so disappointed. We decided to ask to be moved and decided if they couldn’t move us into the restaurant upstairs, we would leave and go eat elsewhere. Luckily, we were moved. It ended up great and I was actually so impressed with the food! The lobster bisque blew my mind. The new york strip cooked to perfection, and the twice baked potato divine. Our server upstairs was excellent and attentive. So, overall… Was Great. Will absolutely go again. Still confused how and why two people clearly on an important date ended up downstairs in the lounge at a giant corner table next to the bar, with a confirmed reservation made weeks in advance. Seems bizarre to me still! However, I am happy they were responsive to our dissatisfaction and made it right.