Portillo's & Barnelli's Crystal Lake - Crystal Lake

Stopped in for a dinner with the girlfriend and her daughter. To start off, this is by far our favorite location and the atmosphere is hands down amazing. Food is always good however there was a mixup with the combo meals. I had ordered a beef combo meal and they put it in as a combo sandwich with sausage and that was it. After receiving food I had noticed something was off and went back to get my order corrected. They told me they had this issue before but they should try to fix it instead of letting it continue to happen. I want to point out an employee who went above and beyond my expectations, Sophia the food caller. Absolutely amazing as she apologized about the mix up and just the way she handled it in general. The entire time we were there she did an amazing job at what her role was. You can tell she enjoys her job very much. With her interacting with customers makes me want to keep coming back. She is what all companies need. Hats off to her and the entire staff. She deserves to be recognized for her outstanding role. Thank you Sophia, we will be back.