Cooper's Hawk Winery & Restaurant- Annapolis - Annapolis

I’ve been to Cooper’s Hawk before and I had such a great experience that I thought it would be a nice place to take my Mom for her birthday and they did not meet my expectations! I made a reservation for 5pm and I requested a booth in the special requests section when I booked the reservation. I arrived on time but there were no booths available which means the hostess station isn’t paying attention to reservation requests until the party arrives. I dine out frequently and this was a first having to wait for a booth that was requested. We were seated a bit after 530pm and due to the delay we missed the 3pm-530pm specials! We placed our orders for appetizers and the bisque was brought to the table but the egg rolls weren’t. We asked the waitress about the egg rolls and she said they were taken to another table but she’d get them out as quickly as possible. My mom ordered a steak well done and it was the blackest steak I’ve ever seen! The manager came over to check on my mom since the waitress could see her displeasure with the steak but my mom didn’t want to create a fuss so she kept the burnt steak. The manager comped her dessert but that’s normal for birthdays at most places. Nothing was done special for her birthday dessert. Normally there are at least candles on the dessert but they did nothing! I won’t return for a special occasion again.