The Canadian Brewhouse (Okotoks) - Okotoks

Well, this didn’t go well. Father’s day and it was busy as expected. Wasn’t expecting that it would be an hour for food. The servers were working hard but obviously they needed more staff here. We ordered drinks, and my usual beer Belgian Moon was out, which happens every single time I go to any Brewhouse location. Our food came, two orders of breakfast poutine, buffalo chicken poutine, eggs benny and a free dry ribs appy. The chicken poutine came about 7-8 minutes later than the rest of the food. For Father’s day, an appy was supposed to be free. We had to remind them the dry ribs we ordered, which arrived later. All our poutines didn’t have cheese curds, one of the three key ingredients of a poutine, they subbed a meager amount of shredded cheese. The breakfast poutines on the menu described multiple kinds of bacon, which they didn’t have. My poutine had zero bacon. None at all. I dug all around and there was nothing. When I let the server know, she took it and brought it back with about one strip of bacon chopped up. Certainly none of the other bacon or cheese curds the menu described. See the attached photo. All of the food was barely warm. The shredded cheese didn’t melt at all. These were all poutine crimes. We paid, without realizing we were charged for the free appetizer, but after almost two hours in total waiting and eating, we gave up and left. I wouldn’t recommend this place when they are busy or on holidays. Service and food quality in restaurants has been going down while tipping expectations are going up, and this Canadian Brewhouse is a prime example. A terrible waste of time on Father’s day unfortunately.