Frisella's Roastery - Glendora

NEVER AGAIN!!! We had been loyal customers for several years, even through COVID. But since the ownership changed a few years ago, the quality of the food has been inconsistent and the service spotty, depending on the server. Tonight we, a party of 6, arrived at 4:20 pm before the dinner rush. Noah greeted us at our table and took our drink orders, then brought our drinks and took our food order. That was the last we saw of Noah, or any server, at our table for at least 45 minutes, never receiving our food or any drink refills. In the meantime, other guests were arriving, ordering and receiving their food. We finally got Noah’s attention and asked him when our food was coming. He said they were really busy, part of the order was ready and he wasn’t sure when the rest would be ready. We asked to speak to the manager or owner and he stated that he was the acting manager. We asked him how he would feel if we left the restaurant. He replied that he wouldn’t like it but he couldn’t do anything to stop us, then he walked away again to service other tables. We waited a few more minutes then got up and left the restaurant and had a wonderful meal down the street. Wouldn’t a good manager be apologetic and go to the kitchen and push things along? This is not the first time we were disappointed with the service and decided to give them another try, but no more. The only reason I gave one star is because zero is not an option.