Chicken Chef - Russell - Russell

Me and my partner ordered 2 medium pizzas, both had pepperoni and bacon, while hers had black olives and was to be gluten free. When I called to make this order I requested gluten free at least 3 times along with the black olives over the phone. The employee taking my order read the order back and they didn’t mention the gluten free or the black olives I requested, which I clarified before hanging up. I get there and they charged me a medium and a large pizza, the receipt stated that the large pizza was gluten free, but no olives. I requested the black olives while I was at the till, waited for 15 minutes and they hand me the pizza, I get home and discovered that they gave me a large peperoni pizza, wasn’t gluten free crust, no bacon or olives. I called to speak with the manager, whom rectified the order by giving us the proper pizza I ordered, but first stated that the large pizza i got was gluten free; which it wasn’t, not to mention the fact that this establishment only serves gluten free pizza in the medium size, yet still punched it on the receipt as a large. The pizza itself looked a bit on the burnt side, but it was acceptable. When I went back to pick up the gluten free pizza I asked the manager what the difference was for the large peperoni, which was about 4.50$ which was stated as a “credit” for my next visit. So to summerize if you’re gluten intolerant you will need to triple check your order to make sure it’s correct. If I was to give one piece of advice it would be to train your employees on taking orders, because this isn’t the first time. I will give benefit of the doubt, I understand you can’t compare a new crew with the old, but this was fairly frustrating. The pictures provided are the medium I ordered and the large peperoni I got instead of the gluten free option. With the receipt, you can clearly see how the gluten free option is tagged on like they serve different sized gluten free pizzas; they don’t.